India is slowly changing into a worldwide automotive manufacturing hub with nearly all the businesses exporting India-made automobiles to remainder of the markets. However greater than than, as soon as a value conscience market, India is slowly rising as an enormous marketplace for premium merchandise, revealing the client’s urge for food and spending habits. This additionally means, at no stage, a automotive proprietor needs to compromise on high quality, be it the precise product or be it after-sales service. Whereas getting your automobiles serviced from licensed workshops was a development earlier, individuals are searching for extra avenues aside from the OEM developed workshops. One such third celebration workshop chain is Fixcraft, that’s counting on high quality and expertise to present India shoppers a singular expertise. We acquired in contact with Vivek Sharma- Co-founder & CEO, Fixcraft to grasp the model and what it affords.
Fixcraft based in October 2018 in Delhi-NCR is a younger start-up targeted on automotive restore administration. Fixcraft distinguishes itself from different automotive restore service workshops by following a cloud storage primarily based full stack mannequin. It has leveraged expertise to implement normal techniques and processes with best-in-class instruments and tools to make sure highest high quality of automotive restore work. In contrast to an aggregator, Fixcraft owns the shopper journey finish to finish together with the execution of the restore work. The model affords trade first – tech enabled insurance coverage declare administration techniques.
What Fixcraft is providing completely different from the market?
Different enterprise fashions working within the area are largely aggregators. The problem with an aggregator mannequin is that one can’t be positive of the standard and standardisation of the service. Nevertheless, at Fixcraft, all of the providers are managed in-house. Therefore, there may be full possession, accountability, uniformity and belief. Additionally, Fixcraft is providing an end-to-end answer to the purchasers. Additionally, we have now a cell software that ensures that the purchasers are up to date at each step of the service. Thus, sustaining 100% transparency.
What number of workshops does Fixcraft have in India?
Presently, Fixcraft operates 3 workshops, unfold throughout Delhi NCR. We purpose to launch 10 extra workshops by the top of this 12 months, in a phased method. The present worker power stands at 30 . In keeping with our growth plans, we are going to double the manpower within the subsequent 6 months. The first hiring will occur within the Know-how and Operations workforce. Fixcraft has served over 3000+ prospects up to now.
Give us an summary of gross sales and repair market of India
Presently, with the second wave of covid the whole lot has hit a snag. Nevertheless, as soon as issues return to normalcy, we imagine the automotive phase will choose up. If we’re to speak about automotive gross sales, then positively it’ll go on an upswing. Within the publish covid period, folks will favor proudly owning a private car over shared mobility choices. This may actually give a push to the trade.
Concurrently, for the auto service trade, EV rise goes to be a serious catalyst. Solely those that evolve with the ICE to EV swap will survive and thrive. This opens horizons for established auto service gamers. The service market will see newer enterprise fashions and thus additionally play a task in making the market extra organised.
How expertise helps Automotive sector?
The auto service trade has been working in the identical conventional method for too lengthy. With expertise disrupting many of the sectors, auto service fashions too have been destined to be reworked. Side including- transparency, precision, standardisation may solely be achieved with tech intervention.
1. The estimate of the work could be generated inside seconds each in price and timeline
2. Transparency of the work being achieved on the automotive via steady updates in any respect phases
3. Streamlining the shopper assist and seamless execution of the identical is one other space the place expertise helps the trade.