By Sindhu Gangadharan, SVP, SAP Consumer Enablement & MD, SAP Labs India
The widespread hue and cry attributable to the COVID-19 pandemic propelled the tech-shy Indian lots to undertake expertise at an unprecedented scale. From contact tracing to reserving hospital beds and scheduling vaccination on Aarogya Setu, expertise reworked the best way we method a disaster of this magnitude. At SAP too, we’ve got been leveraging the ability of expertise to search out options to instant issues and assist help our colleagues, governments, and native communities.
Simply days into the second wave of the pandemic, our groups at SAP Labs India partnered with Authorities of Karnataka (GoK) and a number of NGOs like Reap Profit, Mercy Mission, and Labournet to create a dwell listing to assist residents discover verified data on COVID-19 check centres, ambulance providers, physician teleconsultation, oxygen concentrator suppliers and medical and meals provides. Cognizant that point is of the essence in a dynamic disaster like this, we leveraged Google Apps Script to make the appliance dwell and accessible to all inside a matter of 5-6hrs on April 25. Over the previous few weeks, the platform has enabled hundreds of distressed customers throughout the state of Karnataka to entry verified data on emergency provides.
Parallelly, we additionally relaunched the #KarnatakaFightsCorona Sankalpa portal with new options to assist handle the COVID-19 second wave. The platform has facilitated over 4,300 volunteers to contribute to the state’s struggle in opposition to COVID19 whereas additionally empowering numerous business leaders and company corporations to expedite their help. The platform is leveraged for donations to the CM’s Workplace and in addition carries COVID19 consciousness materials in a number of languages. Moreover, our Labs India colleagues are additionally supporting the GoK COVID19 conflict rooms by catering to over 1,600 misery calls on daily basis.
In an unfolding disaster like this, realizing how and the place to accumulate emergency assets is important. Subsequently, when the Indo German Chamber of Commerce approached us to construct a market to assist facilitate the simple change of COVID assets amongst member corporations, we leveraged SAP JAM as a collaboration platform to onboard over 400 organizations in lower than per week and assist bridge the demand-supply hole, thereby accelerating the method and saving essential time.
At SAP, our objective is to assist the world run higher and enhance individuals’s lives. Because the main innovation Labs within the nation, we’re blessed with a number of the most interesting tech minds who recognise the accountability to step up throughout a disaster and supply options for the complete inhabitants. The overwhelming variety of tech options proposed by our colleagues over the previous few weeks has led to the creation of SAP’s first-ever COVID-19 Tech Committee. It should speed up the event of those options and join with the related stakeholders in authorities and exterior companies to assist mitigate the scenario at hand. One of many first tasks below the initiative targets streamlining oxygen provides throughout the nation with an environment friendly provide chain mannequin leveraging in-house expertise. Our groups are working with the nationwide activity pressure and central authorities companies to take this initiative additional. The answer integrates instantly with the Oxygen Digital Monitoring System (ODTS) and can assist in rising the supply of Oxygen, streamline the distribution and strengthen oxygen storage infrastructure in India.
I’d additionally prefer to take this chance to name out the extraordinary, round the clock efforts from our Disaster Administration Staff (CMT) to increase help to SAP in India’s 14,000+ colleagues and their households with the specified medical consideration and emergency medical provides. So as to scale and to make sure a quicker response, we constructed SAPMitra, an AI-powered COVID19 help Chatbot. A Cloud Foundry-based software designed utilizing SAP Conversational AI platform, SAPMitra assists our colleagues with COVID-related assets and providers supplied by SAP, like Emergency Hotline, Quarantine Facility, Insurance coverage protection, monetary help, physician teleconsultation, post-COVID Care, and so on. The bot not solely presents the primary line of response to our colleagues but in addition allows CMT to cater higher to emergency conditions at hand.
Earlier this 12 months, earlier than the second wave of COVID19 took us all abruptly, we began the phased reopening of our campuses to facilitate groups who needed to work from the workplace. And we needed to do that with out compromising the protection of our colleagues. Subsequently, our SAP Sensible Labs crew leveraged in-house expertise to develop the AppaNE App to e book workplace visits and to make sure everybody’s security on the campus with AI-based masks detection and phone tracing. Our campuses have been closed as soon as once more on the onset of the second wave.
We, at SAP, firmly consider that expertise and innovation ought to profit society at giant, particularly throughout a pandemic like this. There are innumerable eventualities the place well timed tech intervention will help save lives and enhance the general scenario with environment friendly options and techniques. We’re very proud that we’re in a position to do our bit.