Over its 40 plus 12 months historical past the Indian know-how companies sector has exemplified the spirit of innovation, reinvention and flexibility, and the final 15 months have reaffirmed its resilience. If the primary wave of the Covid-19 pandemic was a trial by hearth for enterprise continuity plans, the second wave examined the trade’s spirit, and collectively they’ve shined a lightweight on the power and compassion of our 4.5 million folks.
Demonstrating great agility, your entire trade rallied collectively and quickly tailored to new methods of working when the pandemic first struck.
The trade additionally invested in constructing a world class distant working mannequin enabling end-to-end extremely virtualised processes spanning gross sales, buyer assist and supply; and other people administration together with hiring, onboarding and worker engagement.
A versatile mannequin thriving on the elevated adoption of digital applied sciences and enlargement of course of infrastructure, has ensured that whilst distant working elevated from 90 to 98 per cent, and work areas expanded to 150+ cities throughout India, enterprise continuity remained intact.
Key to this achievement was the unrelenting spirit of our folks, and the unwavering dedication of the groups operating operations throughout IT companies firms, to make sure that our folks and their households stay protected. Hundreds proceed to work night time and day to care for others’ wants, volunteering to offer around the clock emergency assist, including to the monetary help and well being companies offered by firms together with testing, quarantine centres, medical gadgets and vaccination assist.
Our folks have additionally rallied collectively in mounting a strong neighborhood reduction effort. As an trade physique, we’ve partnered with State governments and NGOs, contributing essential medical provides and strengthening the healthcare infrastructure.
Our trade continues to collaborate with the ecosystem together with the Central and State governments, hospitals and vaccine producers to get our folks and their households vaccinated, and with the federal government now permitting import of WHO permitted vaccines for emergency use, we’ve additionally supplied to work with producers on to assist them with provide chain points.
We have now additionally appealed the Prime Minister to briefly calm down the amended provisions of the FCRA Act 2020 to allow the sleek assortment of world funds for pandemic reduction. In July 2020, we had introduced to the Centre, the nation’s want for an efficient and holistic knowledge utilisation technique with a concentrate on high quality, entry, accountable utilization, and safety.
Covid-19 knowledge mixed with knowledge analytics may play a key function sooner or later for managing such public well being crises. We additionally suggest that States study from confirmed fashions and arrange processes and assets to watch knowledge round vaccination, provide of emergency medical gear, hospital beds and testing amongst others, to make sure proactive planning for future calamities.
The previous 12 months has brought on unprecedented disruption, and the IT companies trade has been in a position to navigate this with agility and resilience with people-centricity at its core.
The author is Chairperson, NASSCOM.