BHUBANESWAR: The State authorities on Thursday directed departments involved to combine all emergency helpline numbers with the brand new emergency response help system (ERSS) by August-end to offer quicker providers to folks in misery.
After the launch of a single unified emergency helpline quantity ‘Dial 112’ by Chief Minister Naveen Patnaik on March 19, 2021, the State emergency response heart (SERC) has obtained practically 21,000 calls out of which round 73 per cent pertains to police complaints and 27 per cent have been fireplace associated circumstances. Within the first part, emergency name numbers 100 (police) and 101 (fireplace) service have been built-in with the unified quantity 112.
Reviewing the progress achieved within the ERSS-Dial 112 at a high-level assembly right here, Chief Secretary Suresh Chandra Mahapatra set the August deadline for integration of most variety of providers with the brand new system.
Emphasising on making ERSS extra responsive and immediate, he requested the Residence division to scale back the response time for fast service supply on the level of misery. The division was additional suggested to take up in depth consciousness actions in regards to the functioning of the unified quantity so that folks may make use of the system.
Other than 100 and 101, helpline numbers like 102 (Janani Specific), 104 (well being assist desk for Covid), 108 (ambulance), 181 (ladies helpline), and, 1098 (baby helpline) and helpline service accessible for senior residents and differently-abled individuals have to be built-in with ERSS.
As extra manpower, autos and different logistic help might be required after gradual integration of different helpline numbers and stabilisation of ERSS, Mahapatra requested the Residence division to satisfy the manpower requirement via well timed recruitment.
Further Chief Secretary, Residence division, Sanjeev Chopra mentioned the SERC is now functioning with 60 name receivers, 12 computer-aided digitised programs, 151 autos and 400 fireplace service autos.
Within the month of June, 8,807 circumstances have been registered out of which round 93 per cent have been associated to police and seven per cent to fireplace providers. There have been 1821 requires emergency ambulance service which have been promptly attended.