Life-style Equipment & Leisure Heart continued to serve clients through the coronavirus pandemic.
“We had been fortunate sufficient when a number of the companies had been closing right down to be thought of a necessary enterprise with promoting fridges, washers, that kind of factor that folks can’t do with out,” mentioned Toni Wegenast, who owns the enterprise together with her husband, Colin.
“Once they began speaking about what was important and what wasn’t, we didn’t know the place we had been going to land in that,” she mentioned. “However particularly throughout a pandemic when persons are sick, washers to sanitize issues are fairly important, fridges are all the time important. …”
Colin famous staff carried hand sanitizer and wore face masks on calls. Additionally they requested well being screening questions earlier than delivering merchandise or offering providers in clients’ houses, Toni mentioned.
“Everyone was actually good about that via this,” she mentioned. “And we requested our staff for the primary couple of months to restrict journey to close (Jamestown) to maintain them and clients protected. We received actually fortunate worker and buyer smart all via this.”
Though visitors within the retailer initially slowed, Toni mentioned, there have been extra telephone discussions and telephone orders. The shop additionally supplied curbside service for individuals to select up components they wanted.
Toni and Colin consider extra house tasks had been carried out within the final 12 months and with that got here the necessity for home equipment.
“We had a extremely good 12 months via all this even with all the concerns and clearly that’s due to our clients, we will’t do it with out them in any respect,” Toni mentioned.
What Life-style Equipment has been coping with is a scarcity of some merchandise, one thing different industries have additionally handled, mentioned Colin. Many corporations shut down for just a few months due to the pandemic and after reopening they’d “tons of of 1000’s of items on backorders,” Toni mentioned.
Colin thanked their clients for being affected person through the scarcity of merchandise and famous availability is enhancing.
Life-style Equipment took benefit of getting much less stock when that was occurring to do a facelift on the retailer which is nearly full, Toni mentioned. That included paint, flooring, ceiling and lighting, rearranging the show ground and shifting the retail counter from the entrance of the shop to the again to permit higher show of merchandise.
Life-style Equipment & Leisure Heart, in its forty fourth 12 months in enterprise, supplies free supply on new merchandise and repair after the sale.
“We do a whole lot of supporting the group. We give again to the group too,” Colin mentioned.