A Lanarkshire gran has been left wheelie mad after retail big Sports activities Direct failed to interchange a damaged bike purchased for her grandson’s birthday.
Fed up Helen McLauchlin bought the £145 Muddy Fox bike for 12-year-old Lennon’s birthday in April.
Nevertheless, the bike had an issue with its gears and the Rutherglen gran thought it might be simple to both change the bike or be given a refund.
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But after over a month, she nonetheless hasn’t even had a message again from the sports activities retailer, owned by millionaire Mike Ashley.
Nevertheless, they did ship the DPD courier service to gather the bike – who’ve then refused to remove the merchandise on three events.
An exasperated Helen advised Lanarkshire Live: “This has been sending me up the wall and I are not getting wherever with Sports activities Direct.
“It needs to be simple sufficient to kind out, however they have not even spoken to me.
“I obtained the bike for my grandson, however after he began utilizing it he stated there was an issue with the gears – they had been altering with out him doing something.
“I went to a Sports activities Direct store, however was advised that because it had been purchased on-line they could not do something, and it needed to be handled on-line.
“I messaged them and nonetheless have not heard from them straight. I did then get a message from DPD saying they’d be capable to accumulate it to return to Sports activities Direct.
“However after they turned as much as accumulate it, the courier stated there was no manner he may accumulate a motorbike.
“I’ve spoken to DPD they usually’ve advised me to disassemble the bike, however they nonetheless have not been capable of come and accumulate it – and I’ve nonetheless had nothing from Sports activities Direct a few refund or a substitute.
“It is gone on for a month and I am simply fed up.”
Sports activities Direct haven’t responded after being contacted for remark final week.
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