The GOJ introduced that, along with the web platform getting used as the first channel for residents to make appointments, it acknowledges there are key segments of society, such because the aged and people with out web entry, who nonetheless want the human contact. itelbpo has supported the GOJ all through the previous yr by offering technology-enabled voice providers to fulfill the general public’s want for added assist exterior of its digital channels. This consists of helping the Ministry of Nationwide Safety with responding to queries associated to the JamCovid19 software used to attach residents with important well being providers.
itelbpo’s 24-hour, 7-day per week inbound telephone assist has supported the nation with enhanced human interactions backed by information seize to help the MOHW in gathering key info associated to cluster outbreaks and public sentiment. The information has been used to comprise the unfold of the virus and inform coverage decision-making. On the contract signing ceremony, Well being and Wellness Minister, Dr. Christopher Tufton, acknowledged the settlement with itelbpo as representing “an important improvement in Jamaica’s roll out of its vaccination implementation initiative.”
The registration course of started on March 22nd and is initially focused at vaccination of residents 75 years and older, in addition to healthcare employees and different precedence teams. itelbpo is being relied on to supply assist with course of and scheduling, in addition to normal emotional care and data sharing for the general public.
“This partnership represents our continued capability to supply a fast and reliable CX response amidst ever-changing circumstances that require a cautious steadiness of machine and humanity. We really feel each proud and privileged to be supporting the Authorities of Jamaica and its residents in navigating these unsure instances with extra confidence and peace of thoughts,” said Yoni Epstein, itelbpo’s Founding Chairman & CEO.
For extra details about itelbpo, go to www.itelbpo.com.