MIAMI & LONDON–(BUSINESS WIRE)–By totally embracing digital transformation, IT organizations can obtain superior ranges of effectivity and effectiveness, together with 19% decrease value, 3x extra tasks delivering focused ROI, improved agility, and enhanced buyer expertise, based on new Digital World Class™ IT analysis from The Hackett Group, Inc. (NASDAQ: HCKT).
“For many years The Hackett Group’s benchmarks have been the gold normal by which most world firms measure world-class efficiency in IT and different enterprise companies. Now, with the rising impression of digital transformation, The Hackett Group is elevating the bar additional with its shift to a Digital World Class measurement normal. Our new analysis particulars how extremely technology-enabled organizations are attaining new ranges of peak efficiency,” mentioned The Hackett Group Vice President, Analysis Erik Dorr.
“The outcomes are spectacular. However the backside line is easy. Our analysis gives empirical proof of the impression that digital transformation is having,” mentioned Dorr. “For years, firms have been making incremental enhancements, optimizing processes, chopping prices and decreasing transactional labor to succeed in world-class efficiency. However new applied sciences permit many firms to fast-forward to Digital World Class ranges of operational excellence and enterprise worth. And so they can get a lot of this profit by overlaying digital know-how on their current techniques, somewhat than embarking on large-scale infrastructure adjustments.”
A public model of the analysis, “Digital World Class IT: Reaching New Heights in Peak Efficiency” is on the market free, with registration, at http://go.poweredbyhackett.com/itdigwc2106sm. It comprises greater than 30 metrics detailing the efficiency of Digital World Class IT organizations. However here’s a abstract of the important thing analysis findings:
Better Effectivity – 2021 Digital World Class know-how organizations function at a 19% decrease value per finish person than friends, which represents a price financial savings of $35.7 million for a $10 billion firm. They’re additionally extra productive, working with 26% fewer full-time IT employees, see 33% decrease labor prices per end-user, and have 41% decrease outsourcing prices. They obtain these financial savings whereas spending 3% extra on know-how than friends, together with investing 36% extra on software-as-a-service, which improves agility, responsiveness, and enterprise resilience. They see rising applied sciences as a path to innovation and improved enterprise worth, investing much less on mature or declining applied sciences and 63% greater than friends in areas similar to machine studying, pure language processing, and blockchain. Financial savings in labor, outsourcing, and overhead pushed by digital transformation offset the upper know-how value.
Improved Effectiveness – Digital World Class IT organizations ship extra than simply decrease value. Additionally they obtain increased ranges of service. They’re extra agile, partly due to diminished complexity, and are seen by stakeholders as extra accessible and proactive. They’re simpler, with 3x extra tasks delivering focused ROI, 51% extra enterprise transactions automated, and 32% extra IT service desk calls resolved on first contact.
Higher Buyer Expertise – Digital World Class IT organizations ship improved buyer expertise. They’re 63% extra more likely to be perceived as a valued enterprise companion by their stakeholders, obtain 32% increased web promoter scores, and see 2.1x higher ranges of self-service by course of automation.
Enterprise Profit – Digital World Class IT organizations are partly absorbing extra know-how funding of their quest to be a real strategic companion to the enterprise, and the remainder of the enterprise reaps important rewards. Throughout all basic and administrative (G&A) features, together with finance, procurement, and HR, prices related to know-how, labor, outsourcing and overhead drop by a mean of 29% amongst firms with Digital World Class IT features.
Six Areas of Excellence – Expertise enablement is on the coronary heart of the Digital World Class efficiency benefit. Nonetheless, to totally unlock the potential of know-how, main IT organizations additionally remodel 5 different key areas: knowledge and analytics; cloud-based trendy structure; working mannequin evolution; innovation; and expertise. The analysis gives particulars about Digital World Class efficiency in every of those areas. For instance, in knowledge and analytics, the pandemic has led to new urgency in enhancing forecasting and evaluation, and Digital World Class IT organizations have a big head begin. They’re twice as more likely to have formal enterprise knowledge and analytics roadmaps. Firms with Digital World Class IT organizations are additionally on the forefront of structure modernization and cloud migration. They’re 36% extra invested in cloud-hosted software program per end-user, and have a 31% increased allocation of know-how spend to cloud. Expertise organizations with large-scale cloud deployments are 32% extra seemingly than friends to satisfy enterprise enterprise aims. Lastly, to deal with expertise, main know-how organizations are rebalancing their workforce with extra customer-facing, partner-ready, change-oriented expertise. The most important ability gaps in IT are related to rising applied sciences similar to synthetic intelligence. Nonetheless, the ability CIOs say they want most amongst employees is change management – the third widest of all of the ability gaps predicted for 2021. In addition to employees who can lead and maintain change, success going ahead may even depend upon having extra data know-how (IT) managers who can assume strategically and design customer-centric options.
Motion Plan for Digital World Class – The Hackett Group’s analysis provides a top level view of how firms can do an evaluation of their present efficiency, maturity, and capabilities, determine design future capabilities to advance the digital agenda, and create a journey map to progress in the direction of Digital World Class efficiency ranges.
Digital World Class IT organizations are people who obtain high quartile efficiency in operational excellence and enterprise worth throughout an array of weighted metrics in The Hackett Group’s complete IT benchmark. Additionally it is designed to quantify the efficiency enchancment alternative achievable by maximizing know-how enablement of IT work and optimizing the know-how panorama. The Hackett Group’s Digital World Class IT analysis relies on an evaluation of outcomes from latest benchmarks, efficiency research, and advisory and transformation engagements at a whole lot of world firms.
About The Hackett Group
The Hackett Group® (NASDAQ: HCKT) is an mental property-based strategic consultancy and main enterprise benchmarking agency to world firms, providing digital transformation together with implementation of main enterprise cloud purposes, workflow automation and analytics that allow digital world class efficiency.
Drawing from our unparalleled IP from practically 20,000 benchmark research with the world’s main companies – together with 93% of the Dow Jones Industrials, 91% of the Fortune 100, 80% of the DAX 30 and 55% of the FTSE 100 – captured by our main benchmarking platform, Quantum Leap®, and our Digital Transformation Platform (DTP), we speed up finest practices implementations.
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The Hackett Group, quadrant emblem, World Class Outlined and Enabled, and Digital World Class are the registered marks of The Hackett Group.
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