From dashboard cameras to real-time GPS monitoring to payroll efficiencies, CAM South has taken an all-encompassing strategy to how expertise can enhance the corporate’s productiveness, job high quality and profitability. It’s efforts in these areas have earned it Pavement’s “Reducing-edge Sweeper” Award for 2021.
Since buying CAM South, Birmingham, AL, in 2014, proprietor Andy Coolidge has applied expertise and progressive practices to the sweeping enterprise to assist them acquire a aggressive edge. With an emphasis on car parking zone sweeping, portering and stress washing, CAM South additionally provides trash and particles removing in addition to pavement upkeep companies together with striping, crack sealing and infrared pavement restore.
After the acquisition occurred, Coolidge started rolling out new applied sciences, beginning with a payroll service. With the addition of the service, CAM South may say goodbye to the guide paper timecards and change to an app-based service, the place workers may clock out and in from their smartphone.
“It’s actually to simplify our payroll course of,” Coolidge stated. “If workers do as they’re educated, get their profile arrange, it was a seamless course of from begin to end.”
Monitoring the Fleet
CAM South has 5 vans they function nightly, with an further one on standby. With a purpose to preserve observe of what truck is the place, Coolidge applied GPS in every sweeper which permits monitoring, time on property, route administration and effectivity. As expertise superior, so did CAM South.
“We’re monitoring the vans with GPS, we all know who’s driving primarily based on their key fob, and now we have a hard-mounted sprint digital camera in every car to observe the operator’s driving habits,” Coolidge stated.
Coolidge says being a paper-based group, together with for work orders, is a labor-intensive course of. So, CAM South’s most up-to-date addition to expertise is workflow administration via tablets in every truck.
“By implementing the tablets into our course of, our operators are in a position to test in on each step, from scheduling to navigating every property and the duties on that website,” Coolidge stated. “The operator is ready to take a look at when completed, and the pill populates with driving directions to the subsequent website. It’s a standardized course of the place we will onboard workers, practice them, and roll them out any truck, any evening.”
He says this expertise has come in useful when he talks along with his purchasers. “I can present the property proprietor we had been on the property; I can present the pings throughout the map. I may even present them the digital camera footage that we had been driving round,” Coolidge stated. “The expertise doesn’t do the job for us, but it surely helps us do it simpler, quicker, extra effectively and with the least quantity of bills.”
Regardless of 2020 bringing its personal set of challenges, CAM South remained devoted to coaching each worker on their job and in utilizing the firm’s expertise.
“After we onboard a brand new worker, we perceive it’s a whole lot of info being thrown at them quick, however we don’t need them to really feel like they try to drink from a firehose,” Coolidge stated. “We have now knowledgeable improvement onboarding that basically covers the whole lot from security to on-the-job coaching. We additionally consider in checking in with every worker after their shift or coaching to see how they’re doing.”
Coolidge believes in incorporating quarterly employees conferences into the combination. Subjects at these conferences vary from SMART objectives (Particular, Measurable, Achievable, Related, Time sure) to 10 issues that require no effort and different improvement subjects. Together with these contact factors, Coolidge has despatched his whole administration employees and operators to the North American Energy Sweeping Affiliation (NAPSA) sweeper faculty, to verify they’re getting the business training to maintain their edge and the skilled certificates of completion.
“Positive, we sweep parking heaps, however my objective is to maintain our workers engaged,” he says. “We wish to be greater than only a paycheck.”