Practically one in 5 staff (18%) think about themselves to be digital know-how specialists since COVID-19, whereas over half think about themselves proficient, in line with a brand new survey from Gartner, Inc. An elevated reliance on digital collaboration instruments and lack of in-person IT assist whereas working remotely altered many staff’ relationships to know-how.
“Employees seized on the disaster to enhance their mastery of a variety of applied sciences and purposes within the house of some months,” mentioned Whit Andrews, distinguished analysis vice chairman at Gartner. “At present’s office is vastly totally different from 2019’s, and CIOs should put together their know-how stacks, workplace areas, IT groups and mindsets to embrace the brand new way forward for the digital office.”
Versatile Work Helps Elevated Productiveness
One of many principal questions lingering amongst executives relating to the impacts of the final 12 months is distant work’s impact on productiveness.
In line with the Gartner survey, amongst workers whose work-from-home time elevated since January 2020, 36% reported a rise in productiveness, whereas 35% reported no change. Flexibility in working hours was essentially the most cited issue enabling better productiveness, chosen by 43% of respondents.
“Now that many staff have had a style of the flexibleness that distant work gives, it is going to be a key consider hiring and expertise acquisition,” mentioned Mr. Andrews. “In truth, 69% of staff in our survey mentioned they have been extra prone to think about a brand new function that permits them to work from a location of their selection, and 64% have been extra prone to think about a job that permits for versatile hours.”
1 / 4 of staff surveyed did report that their productiveness fell. Connectivity points and know-how adjustments have been among the many high causes cited for decreased productiveness.
“Digital proficiency turns into much more important for productiveness when working remotely,” mentioned Mr. Andrews. “CIOs ought to lengthen worker-to-worker lateral mentoring and coaching to make sure that no workers are left behind as know-how mastery turns into the expectation.”
Employees Shift System Preferences
The Gartner survey discovered that digital staff elevated their reliance on transportable gadgets throughout 2020. Employees reported an 11% improve within the proportion of their work time spent on laptops, smartphones or tablets. The proportion of their time spent on desktops declined by 8%.
The survey additionally confirmed an increase within the variety of staff utilizing private know-how for work functions. Over half of respondents reported that they use purposes or internet companies that they personally obtained – most of that are employer-sanctioned – for collaborating with different staff. The identical proportion (55%) are utilizing personally owned gadgets for his or her work at the very least a few of the time.
“When organizations have been pressured to go distant in early 2020, staff began to depend on their very own gadgets or packages they found themselves to make up for his or her employers’ know-how shortcomings,” mentioned Mr. Andrews. “In 2021, organizations can embrace this pattern by increasing the selection of gadgets and software program packages that staff can use with little or no friction.”